Delete Your Account

How to Request Account Deletion

To request deletion of your Kassaba account and associated data, please follow these steps:

1. Contact your building manager (syndic) who manages your residence
2. Request account deletion by providing your registered phone number or email
3. Your syndic will process the deletion request through the management dashboard

Data That Will Be Deleted

Upon account deletion, the following personal data will be permanently removed:

• Your name and contact information (phone, email)
• Your login credentials and authentication data
• Your app preferences and settings
• Your notification history

Data That May Be Retained

For legal and accounting compliance, certain data may be retained:

• Historical payment records (anonymized) - required for building financial records
• Transaction history - required for accounting and tax purposes

Retained data is kept for the legally required period (typically 10 years for financial records in Morocco) and is not linked to your personal identity after deletion.

Processing Time

Account deletion requests are typically processed within 30 days. You will receive confirmation once your account has been deleted.